Customer Management

Know your customers and support them at every step

In Turasistan App, each customer's ID, passport, contact, tour, document and balance details are gathered on a single card. When a customer calls, you see which tour they are on, which documents are missing and how much they still owe, all on the same screen.

For agencies working with thousands of customers, search, filters and bulk actions speed up daily work.

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— Customer card

All customer details on one card

Manage individual and corporate customers separately. Search in seconds by first name, last name, national ID number, passport number or customer number, and view archived and blacklisted customers separately.

Each record also shows where the customer came from: passport reading, online form, registration form or the mobile app. For passport registration, the most reliable method is reading the chip via NFC with Turasistan Reader.

— Customer information

Everything your team needs at a glance

— Bulk actions

Bulk actions and daily tracking

Instead of opening each customer record one by one, edit several customers at once with bulk customer updates. Process document statuses quickly with bulk document updates as well.

Track seminar and guide details, the gifts given to travelers and your notes about each customer from the tabs on the Customers screen. Your quotes and pro forma invoices are kept in the same place.

— SMS integration

Reach your customers by SMS

With the SMS integration, send SMS messages to your customers directly from Turasistan App through your own SMS account. Payment links, for example, reach the customer's phone with an automatically prepared message.

Phone and contact details sit on the customer card, so your team never has to hunt for how to reach someone.

— Customer reports

Build customer reports the way you need them

Narrow down customer reports with filters such as season, tour, dealer, dealer region, bus, reservation status, transaction date, gender, Hajj or Umrah, Hajj province and Hajj type. Choose the columns you want to see: passport, contact, document, gift and residence details or the customer photo.

Print the result with one of the ready-made templates, from name lists and customer information reports to insurance lists and passenger albums.

— Workflow

How does it work?

Keep every customer detail in one place

Manage customer records, documents, balances, communication and reports from Turasistan App.